This Privacy Policy explains how Trackaroo Ltd (“we”, “our”, “us”) collects, uses, and protects personal data provided by parents/guardians when purchasing school bus passes through our platform.
1. Data We Collect
- Student name(s)
- Parent/guardian name, email, and phone number
- Selected route and ticket type
- Payment details (processed securely by Stripe – we do not store card numbers)
- Technical data such as IP address and browser information
2. How We Use Your Data
We use personal data to:
- Process ticket purchases and payments
- Provide tickets and confirm bookings
- Communicate with you about your purchase
- Monitor availability and capacity of bus routes
- Comply with legal and regulatory requirements
3. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Performance of a contract (to provide the purchased service)
- Compliance with legal obligations
- Legitimate interests (such as improving our services)
- Consent (where applicable, e.g. marketing)
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.
6. Data Retention
We retain your data only for as long as necessary to provide the service, comply with legal requirements, and resolve disputes. Typically, this is for up to 7 years for financial records.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal limits)
- Object to processing or request restriction
- Request data portability
- Lodge a complaint with the ICO (Information Commissioner’s Office)
9. Contact
If you have questions about this Privacy Policy or your data, please contact us at support@trackaroo.co.uk.
Company details:
Trackaroo Ltd — Registered in England & Wales (No. 16544203)
Registered office: As filed at Companies House